Frequently Asked Questions
About the Shop
Q: What is this store all about?
A: The Spokesman-Review Shop celebrates local journalism, Spokane pride, and community creativity. Many of our designs spotlight artists, local partnerships, and special community projects.
Q: Does my purchase support The Spokesman-Review?
A: It does. Proceeds from the shop help strengthen local journalism and support the community initiatives we’re proud to be part of.
Q: Can I submit a design to be featured in your shop?
A: Yes! We love highlighting creative work from our community. If you have a design you’d like us to consider adding to The Spokesman-Review Shop, please email us at shop@spokesman.com with your idea and any sample artwork.
Orders & Shopping
Q: How do I place an order?
A: Simply choose the item you’d like, select your size or color (if applicable), and click Add to Cart. From there, you can head to checkout to complete your purchase.
Q: Can I make changes to my order after it’s placed?
A: If your order hasn’t shipped yet, reach out as soon as possible and we’ll do our best to help.
Shipping & Delivery
Q: How long does shipping take?
A: Most orders ship within 3–5 business days. Delivery times may vary depending on your location and shipping method.
Q: Will I receive tracking information?
A: Yes — once your order ships, you’ll receive a confirmation email with tracking details.
Q: Do you ship internationally?
A: At this time, we are only able to ship within the United States.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns of unused and unwashed items within 30 days of delivery.
Q: How do I return or exchange an item?
A: Just email us with your order number and reason for the return, and we’ll send instructions for next steps.
Q: What if my item arrives damaged or incorrect?
A: Please contact us right away — we’ll make it right with a replacement or refund.
Product Information
Q: How do your shirts and hoodies fit?
A: Most apparel is a unisex fit and runs true to size. If you’re between sizes, we recommend sizing up for a more relaxed fit.
Q: Are designs permanent or limited edition?
A: Some items are limited or seasonal, and designs may retire once they sell out. Keep an eye out for new drops and community collections!
Payments & Security
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, Shop Pay, Apple Pay, Google Pay, and more — all through Shopify’s secure checkout.
Q: Is checkout secure?
A: Yes — all payments are encrypted and processed securely through Shopify.
Contact & Support
Q: How do I contact customer support?
A: You can reach us anytime at shop@spokesman.com. We typically respond within 1–2 business days.
Q: I still have a question!
A: No problem — we’re always happy to help 😊